/* Atendimento NetFree - estilo compartilhado (etapa 1) */
:root{
  --fundo:#DCE4E9; --painel:#FFFFFF; --painel-2:#F2F6F8; --linha:#D9E1E6; --sel:#E2EEF3;
  --tinta:#14212B; --suave:#5D6D79; --marca:#0B6B88; --marca-tinta:#FFFFFF;
  --destaque:#E8952B; --destaque-tinta:#2A1700; --minha:#D3ECF5; --deles:#FFFFFF;
  --lida:#0FA0CF; --parede:#E7EEF2; --erro:#C8372D;
  --sombra:0 1px 1.5px rgba(20,33,43,.13);
  --fibra:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='220' height='220' viewBox='0 0 220 220'%3E%3Cg fill='none' stroke='%230B6B88' stroke-opacity='.07' stroke-width='1.1'%3E%3Cpath d='M0 36C60 8 120 66 220 26'/%3E%3Cpath d='M0 112C76 82 128 146 220 102'/%3E%3Cpath d='M0 186C68 160 136 210 220 176'/%3E%3C/g%3E%3Cg fill='%23E8952B' fill-opacity='.22'%3E%3Ccircle cx='112' cy='46' r='2'/%3E%3Ccircle cx='60' cy='104' r='2'/%3E%3Ccircle cx='170' cy='184' r='2'/%3E%3C/g%3E%3C/svg%3E");
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root{
  --fundo:#0A1217; --painel:#13202A; --painel-2:#1A2934; --linha:#26363F; --sel:#1C3240;
  --tinta:#E3ECF1; --suave:#93A3AE; --marca:#3AA8CA; --marca-tinta:#04202A;
  --destaque:#F0A847; --minha:#114559; --deles:#1B2A35; --lida:#62CFF2; --parede:#0E1920; --erro:#F07A6E;
  --sombra:0 1px 1.5px rgba(0,0,0,.35);
  --fibra:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='220' height='220' viewBox='0 0 220 220'%3E%3Cg fill='none' stroke='%233AA8CA' stroke-opacity='.08' stroke-width='1.1'%3E%3Cpath d='M0 36C60 8 120 66 220 26'/%3E%3Cpath d='M0 112C76 82 128 146 220 102'/%3E%3Cpath d='M0 186C68 160 136 210 220 176'/%3E%3C/g%3E%3C/svg%3E");
  color-scheme:dark;
}}
*,*::before,*::after{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--fundo);color:var(--tinta);font:15px/1.4 "Figtree",system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;-webkit-font-smoothing:antialiased}
button,input,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--marca);outline-offset:2px}
[hidden]{display:none!important}

.logo{width:38px;height:38px;border-radius:11px;background:var(--marca);color:var(--marca-tinta);display:grid;place-items:center;font-weight:800;font-size:14px;flex:none}
.logo.grande{width:60px;height:60px;border-radius:18px;font-size:22px}
.btn{border:0;border-radius:12px;padding:12px 18px;font-weight:700;cursor:pointer;background:var(--marca);color:var(--marca-tinta);display:inline-flex;align-items:center;justify-content:center;gap:8px;text-decoration:none}
.btn.claro{background:var(--painel-2);color:var(--tinta)}
.btn:disabled{opacity:.5;cursor:default}
.campo{display:block;margin:0 0 14px}
.campo span{display:block;font-size:13px;font-weight:600;color:var(--suave);margin-bottom:6px}
.campo input{width:100%;padding:12px;border-radius:11px;border:1px solid var(--linha);background:var(--painel-2);font-size:16px}
.campo input:focus{outline:none;border-color:var(--marca)}
.erro{color:var(--erro);font-size:13.5px;margin:0 0 10px}

/* cabeçalho de conversa */
.topo{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--painel);border-bottom:1px solid var(--linha);flex:none;min-height:60px}
.quem{flex:1;min-width:0}
.quem strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.quem span{display:block;font-size:13px;color:var(--suave);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.quem span.digitando{color:var(--marca);font-weight:600}
.quem span.offline{color:var(--erro);font-weight:600}

/* mensagens */
.mensagens{flex:1;min-height:0;overflow-y:auto;padding:14px 12px;display:flex;flex-direction:column;background:var(--parede) var(--fibra)}
.dia{align-self:center;margin:10px 0 6px;padding:3px 10px;border-radius:8px;background:var(--painel);font-size:12px;color:var(--suave);box-shadow:var(--sombra)}
.msg{max-width:80%;margin-top:6px;align-self:flex-start;background:var(--deles);border-radius:12px;padding:6px 9px 7px;box-shadow:var(--sombra);overflow-wrap:anywhere}
.msg.minha{align-self:flex-end;background:var(--minha)}
.msg .rotulo{font-size:12px;font-weight:700;color:var(--marca);margin-bottom:2px}
.msg .texto{white-space:pre-wrap}
.msg .meta{float:right;margin:6px 0 -4px 10px;font-size:11px;color:var(--suave);display:inline-flex;gap:3px;align-items:center;position:relative;top:1px}
.tique{color:var(--suave);display:inline-flex}.tique.lida{color:var(--lida)}.tique.falha{color:var(--erro)}
.msg.toca{cursor:pointer}
.vazio{margin:auto;text-align:center;color:var(--suave);padding:20px;max-width:320px}
.vazio strong{display:block;color:var(--tinta);font-size:17px;margin-bottom:6px}

/* campo de escrever */
.escrever{display:flex;gap:8px;align-items:flex-end;padding:8px;background:var(--painel-2);border-top:1px solid var(--linha);flex:none}
.escrever textarea{flex:1;min-width:0;resize:none;overflow-y:hidden;border:1px solid var(--linha);background:var(--painel);border-radius:20px;padding:10px 14px;max-height:120px;line-height:1.35}
.escrever textarea:focus{outline:none;border-color:var(--marca)}
.enviar{width:44px;height:44px;border-radius:50%;border:0;background:var(--marca);color:var(--marca-tinta);display:grid;place-items:center;cursor:pointer;flex:none}
.enviar:disabled{opacity:.5;cursor:default}

@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* janela sobreposta (dados da mensagem, meu código, equipe) */
.fundo-modal{position:fixed;inset:0;background:rgba(6,14,20,.5);display:grid;place-items:center;padding:16px;z-index:50}
.modal{background:var(--painel);border-radius:18px;width:min(420px,100%);max-height:90vh;overflow:auto;padding:20px 22px;box-shadow:0 20px 50px rgba(0,0,0,.3)}
.modal h2{margin:0 0 12px;font-size:18px}
.modal .linha{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-top:1px solid var(--linha);font-size:14px}
.modal .linha:first-of-type{border-top:0}
.modal .linha span:first-child{color:var(--suave);display:flex;gap:6px;align-items:center}
.modal .acoes{display:flex;gap:8px;justify-content:flex-end;margin-top:16px;flex-wrap:wrap}
.aviso{background:var(--sel);border-radius:12px;padding:10px 12px;font-size:13.5px;margin:0 0 14px}
.aviso a{color:var(--marca);font-weight:700}
.icone{border:0;background:none;color:var(--suave);width:40px;height:40px;border-radius:50%;display:grid;place-items:center;cursor:pointer;flex:none}
.icone:hover{background:var(--painel-2);color:var(--tinta)}
.link{border:0;background:none;color:var(--marca);font-weight:700;cursor:pointer;padding:8px}
.campo small{display:block;margin-top:5px;font-size:12.5px;color:var(--suave)}
.campo small.ok{color:#1F8A50}.campo small.ruim{color:var(--erro)}

/* etapa 3: avisos, notas internas, fila */
.evento{align-self:center;margin:8px 0;padding:4px 12px;border-radius:9px;background:var(--painel);color:var(--suave);font-size:12.5px;box-shadow:var(--sombra);text-align:center;max-width:90%}
.evento.interno{background:transparent;box-shadow:none;border:1px dashed var(--suave);opacity:.85}
.msg.nota{background:#FFF4D6;border-left:3px solid #E2B33C}
.msg.nota .rotulo{color:#8A5D00}
@media (prefers-color-scheme:dark){.msg.nota{background:#3A3214}.msg.nota .rotulo{color:#E2B33C}}
.selo{display:inline-block;white-space:nowrap;font-size:11.5px;font-weight:700;padding:2px 8px;border-radius:20px;background:var(--painel-2);color:var(--suave)}
.selo.espera{background:rgba(232,149,43,.18);color:#9A5A08}
.selo.voce{background:rgba(31,138,80,.14);color:#1F7A47}
@media (prefers-color-scheme:dark){.selo.espera{color:var(--destaque)}.selo.voce{color:#4CC487}}

/* etapa 4: anexos e áudio */
.foto{display:block;max-width:280px;width:100%;max-height:340px;object-fit:cover;border-radius:8px;cursor:zoom-in;margin:0 0 4px;background:rgba(0,0,0,.06)}
.foto.video{cursor:default;object-fit:contain;background:#000}
.msg.so-foto{padding:4px 4px 6px}
.msg.so-foto .meta{margin-right:5px}
.player{display:flex;align-items:center;gap:8px;min-width:min(250px,62vw);padding:3px 0}
.tocar{width:36px;height:36px;border-radius:50%;border:0;background:var(--marca);color:var(--marca-tinta);display:grid;place-items:center;cursor:pointer;flex:none}
.progresso{flex:1;min-width:60px;accent-color:var(--marca)}
.tempo{font-size:12px;color:var(--suave);min-width:32px;font-variant-numeric:tabular-nums}
.velocidade{border:0;background:rgba(0,0,0,.08);border-radius:10px;padding:2px 7px;font-size:11.5px;font-weight:700;cursor:pointer;color:inherit}
.nome-audio{display:block;font-size:12px;color:var(--suave);margin-bottom:2px}
.documento{display:flex;align-items:center;gap:10px;background:rgba(0,0,0,.05);border-radius:9px;padding:8px 10px;margin:0 0 4px;min-width:min(230px,62vw);text-decoration:none;color:inherit}
.documento .ext{width:34px;height:42px;border-radius:5px;color:#fff;font-size:10px;font-weight:800;display:flex;align-items:flex-end;justify-content:center;padding-bottom:5px;flex:none}
.documento .info{min-width:0}
.documento b{display:block;font-size:14px;max-width:200px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.documento small{color:var(--suave);font-size:12px}
.gravando{flex:1;display:flex;align-items:center;gap:10px;min-height:44px;padding:0 8px}
.ponto{width:11px;height:11px;border-radius:50%;background:var(--erro);animation:piscar 1s infinite}
@keyframes piscar{50%{opacity:.25}}
.tempo-gravacao{font-weight:700;font-variant-numeric:tabular-nums}
.dica{color:var(--suave);font-size:13px}
.tela-cheia{position:fixed;inset:0;background:rgba(0,0,0,.9);display:grid;place-items:center;z-index:70;padding:20px;cursor:zoom-out}
.tela-cheia img{max-width:100%;max-height:100%;border-radius:6px}
.previa-envio img,.previa-envio video{display:block;max-width:100%;max-height:50vh;margin:0 auto 10px;border-radius:10px}
.nome-arquivo{color:var(--suave);font-size:13.5px;margin:0 0 12px;overflow-wrap:anywhere}
.anexar{color:var(--suave)}
@media (prefers-color-scheme:dark){.velocidade{background:rgba(255,255,255,.12)}.documento{background:rgba(255,255,255,.06)}}

/* etapa 5: contrato e faturas */
.suave{color:var(--suave);font-size:13.5px;margin:0 0 10px}
.selo.bloqueado{background:rgba(200,55,45,.12);color:var(--erro)}
.selo.ok{background:rgba(31,138,80,.14);color:#1F7A47}
@media (prefers-color-scheme:dark){.selo.ok{color:#4CC487}}
.contrato-app{margin-top:16px;padding-top:12px;border-top:1px solid var(--linha)}
.fatura-app{padding:10px 0;border-top:1px solid var(--linha)}
.fatura-app:first-of-type{border-top:0}
.fatura-app .acoes{margin-top:6px}

/* etapa 6: assistente virtual */
.msg.ia{background:#EEF0FB;border-left:3px solid #5B5FC7}
.msg.ia .rotulo{color:#4A4FB8}
@media (prefers-color-scheme:dark){.msg.ia{background:#22264A}.msg.ia .rotulo{color:#A3A6F5}}
.selo.ia{background:rgba(91,95,199,.14);color:#4A4FB8}

/* etapa 8: aviso de rompimento */
.msg.aviso{background:#FFF4D6;border-left:3px solid #E8952B}
.msg.aviso .rotulo{color:#9A5A08}
@media (prefers-color-scheme:dark){.msg.aviso{background:#3A2E14}.msg.aviso .rotulo{color:#F0A847}}
.faixa-aviso{display:flex;gap:8px;align-items:flex-start;padding:8px 14px;background:#FFF4D6;border-bottom:1px solid #E2B33C;font-size:13px;flex:none;color:#2A1700}
.faixa-aviso b{display:block;font-size:13.5px}
.faixa-central{display:flex;gap:8px;align-items:center;width:100%;border:0;text-align:left;padding:8px 14px;background:#C8372D;color:#fff;font-size:13px;font-weight:600;cursor:pointer;flex:none}
.faixa-central span{flex:1;min-width:0}
.selo.rompimento{background:rgba(200,55,45,.12);color:var(--erro)}
.chips-bairros{display:flex;flex-wrap:wrap;gap:6px;margin:4px 0 12px}
.chips-bairros button{border:1px solid var(--linha);background:var(--painel-2);border-radius:16px;padding:5px 11px;font-size:13px;cursor:pointer;color:var(--tinta)}
.chips-bairros button[aria-pressed="true"]{background:var(--marca);border-color:var(--marca);color:var(--marca-tinta)}
.numeros{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:10px 0}
.numeros div{background:var(--painel-2);border-radius:10px;padding:10px;text-align:center}
.numeros b{display:block;font-size:24px}
.numeros span{font-size:12px;color:var(--suave)}

/* etapa 9: transcrição */
.transcricao{font-size:13px;color:var(--suave);font-style:italic;border-top:1px dashed var(--linha);margin-top:4px;padding-top:4px;max-width:min(280px,62vw)}

/* encerramento em destaque */
.cartao-encerramento{align-self:center;width:min(460px,92%);margin:10px 0;background:var(--painel);border:1px solid var(--linha);border-left:5px solid var(--marca);border-radius:12px;padding:10px 14px;box-shadow:var(--sombra)}
.cartao-encerramento .topo{display:flex;justify-content:space-between;gap:10px;align-items:baseline;font-weight:800;font-size:14.5px;color:var(--marca);margin-bottom:6px}
.cartao-encerramento .topo small{font-weight:500;color:var(--suave);font-size:12px}
.cartao-encerramento .rotulo-campo{display:block;font-size:11.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--suave)}
.cartao-encerramento .motivo b{display:inline-block;margin-top:2px;background:var(--sel);color:var(--tinta);border-radius:8px;padding:3px 10px;font-size:15px}
.cartao-encerramento .observacao{margin-top:8px;padding:8px 10px;background:#FFF4D6;border-radius:9px}
.cartao-encerramento .observacao p{margin:2px 0 0;font-size:15px;font-weight:600;color:#2A1700;white-space:pre-wrap;overflow-wrap:anywhere}
@media (prefers-color-scheme:dark){.cartao-encerramento .observacao{background:#3A2E14}.cartao-encerramento .observacao p{color:#FBE7C0}}

/* etapa 11: pesquisa de satisfação */
.cartao-avaliacao{align-self:center;width:min(340px,92%);margin:10px 0;background:var(--painel);border:1px solid var(--linha);border-radius:14px;padding:12px 14px;text-align:center;box-shadow:var(--sombra)}
.cartao-avaliacao .titulo{font-weight:800;font-size:15px;margin-bottom:2px}
.cartao-avaliacao small{color:var(--suave);font-size:12.5px;display:block}
.cartao-avaliacao .estrelas{display:flex;justify-content:center;gap:4px;margin:8px 0}
.cartao-avaliacao .estrelas button{border:0;background:none;font-size:32px;line-height:1;color:#C9D1D8;cursor:pointer;padding:2px}
.cartao-avaliacao .estrelas button.acesa{color:#F2B01E}
.cartao-avaliacao .estrelas.fixas{font-size:26px;color:#F2B01E;letter-spacing:2px}
.cartao-avaliacao textarea{width:100%;padding:8px 10px;border-radius:10px;border:1px solid var(--linha);background:var(--painel-2);resize:vertical;margin-bottom:8px}
.cartao-avaliacao .comentario{margin:4px 0 0;font-style:italic}

/* etapa 13: navegação nas configurações e alertas de possível rompimento */
.voltar-config{border:0;background:none;color:var(--marca);font-weight:700;cursor:pointer;padding:0 0 10px;font-size:14px;display:block}
.alerta-deteccao{margin:8px 10px 0;border-radius:12px;background:#FFF1E6;border:1px solid #E8952B;border-left:5px solid #C8372D;padding:9px 11px;font-size:13px;color:#2A1700}
.alerta-deteccao b{display:block;font-size:13.5px;color:#9A2A20}
.alerta-deteccao .acoes-alerta{display:flex;gap:6px;flex-wrap:wrap;margin-top:7px}
.alerta-deteccao .btn{padding:6px 10px;font-size:12.5px;border-radius:9px}
.alerta-deteccao .btn.claro{background:#fff;border:1px solid var(--linha)}
@media (prefers-color-scheme:dark){.alerta-deteccao{background:#3A2414;color:#FBE7C0}.alerta-deteccao b{color:#FF9A8B}}

/* etapa A do app: citação, reações, apagada, editada, menu da mensagem e fotos de perfil */
.citacao{display:block;background:rgba(0,0,0,.05);border-left:4px solid var(--verde,#25A35A);border-radius:7px;padding:5px 8px;margin:0 0 4px;font-size:13px;cursor:pointer;max-width:100%}
.citacao b{display:block;color:var(--verde,#25A35A);font-size:12.5px}
.citacao span{display:block;color:var(--suave);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}
@media (prefers-color-scheme:dark){.citacao{background:rgba(255,255,255,.07)}}
.msg.com-reacao{margin-bottom:16px;position:relative}
.reacoes{position:absolute;bottom:-14px;right:10px;display:flex;gap:2px;background:var(--painel);border:1px solid var(--linha);border-radius:12px;padding:1px 6px;font-size:14px;box-shadow:0 1px 3px rgba(0,0,0,.12)}
.msg:not(.minha) .reacoes{right:auto;left:10px}
.msg.apagada .texto{font-style:italic;color:var(--suave)}
.aviso-apagada{font-size:12px;color:var(--erro);margin-bottom:3px}
.texto.riscado{text-decoration:line-through;opacity:.75}
.msg.piscar{animation:piscar-msg 1.2s}
@keyframes piscar-msg{30%{box-shadow:0 0 0 3px var(--verde,#25A35A)}}
.msg .abrir-menu{position:absolute;top:2px;right:4px;border:0;background:inherit;color:var(--suave);border-radius:50%;width:24px;height:22px;font-size:15px;line-height:1;cursor:pointer;opacity:0;transition:opacity .15s}
.msg:hover .abrir-menu,.msg .abrir-menu:focus{opacity:1}
@media (hover:none){.msg .abrir-menu{display:none}}
.avatar.com-foto,.perfil-foto.com-foto{padding:0;overflow:hidden;background:none}
.avatar.com-foto img{width:100%;height:100%;object-fit:cover;border-radius:50%}

/* etapa B do app */
.toast-app{position:fixed;left:50%;bottom:90px;transform:translateX(-50%);background:#1F2C33;color:#fff;padding:10px 16px;border-radius:20px;font-size:14px;z-index:80;box-shadow:0 6px 20px rgba(0,0,0,.3);max-width:90%;text-align:center}
.conversa-item .previa.digitando{color:#25A35A;font-weight:600}
.perfil-foto.sem-trocar::after{display:none}
.secao-denuncia{border:1px solid var(--linha);border-radius:12px;padding:10px 12px;margin:10px 0}
.secao-denuncia.aberta{border-left:5px solid #C8372D}
.secao-denuncia p{margin:6px 0}
.trecho-denuncia{background:var(--painel-2);border-radius:10px;padding:8px 10px;max-height:240px;overflow:auto;display:flex;flex-direction:column;gap:6px}
.linha-trecho{display:flex;flex-direction:column;max-width:85%;font-size:14px}
.linha-trecho small{color:var(--suave);font-size:11.5px}
.linha-trecho.denunciado{align-self:flex-start;border-left:3px solid #C8372D;padding-left:6px}
.linha-trecho.outro{align-self:flex-start;border-left:3px solid var(--linha);padding-left:6px}
.linha-trecho.denunciante{align-self:flex-end;text-align:right;border-right:3px solid var(--marca);padding-right:6px}

/* Novidades (central) */
.cores-novidade{display:flex;gap:8px;flex-wrap:wrap;margin:2px 0 12px}
.cores-novidade button{width:30px;height:30px;border-radius:50%;border:3px solid transparent;cursor:pointer}
.cores-novidade button[aria-pressed="true"]{border-color:var(--tinta)}
.linha-novidade{display:flex;align-items:center;gap:12px;padding:8px 0;border-top:1px solid var(--linha)}
.linha-novidade.encerrada{opacity:.6}
.linha-novidade .corpo{flex:1;min-width:0}
.linha-novidade .corpo b{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}
.linha-novidade .corpo small{color:var(--suave)}
.mini-novidade{width:44px;height:44px;border-radius:10px;background:var(--painel-2);color:#fff;display:grid;place-items:center;font-weight:700;font-size:18px;flex:none;overflow:hidden}
.mini-novidade img,.mini-novidade video{width:100%;height:100%;object-fit:cover;display:block}
.status-denunciado{padding:12px 14px;border-radius:10px;background:var(--painel-2);white-space:pre-wrap;overflow-wrap:anywhere;font-size:15px}
.citacao-status{border-left-color:var(--verde,#25A35A)}

/* Figurinhas: sem balão */
.msg.so-figurinha,#telaSocial .msg.so-figurinha,#telaSocial .msg.minha.so-figurinha{background:transparent!important;box-shadow:none!important;padding:2px 0}
.msg.so-figurinha::before{display:none!important}
.msg img.figurinha{width:150px;height:150px;object-fit:contain;display:block;cursor:pointer}
.msg.so-figurinha .meta{display:inline-block;margin-top:2px;background:rgba(0,0,0,.42);color:#fff;border-radius:8px;padding:1px 7px}
.msg.so-figurinha .meta .tique{color:#fff}
.msg.so-figurinha .meta .tique.lida{color:#7FD3FF}
.msg.so-figurinha .rotulo{background:var(--painel);border-radius:8px;padding:1px 7px;display:inline-block}

.grade-fig-central{display:grid;grid-template-columns:repeat(auto-fill,minmax(88px,1fr));gap:8px;margin:6px 0 10px;max-height:52vh;overflow-y:auto}
.grade-fig-central button{border:0;background:var(--painel-2);border-radius:12px;padding:6px;aspect-ratio:1;cursor:pointer}
.grade-fig-central button:hover{outline:2px solid var(--marca)}
.grade-fig-central img{width:100%;height:100%;object-fit:contain;display:block}
.fig-admin{display:flex;flex-direction:column;align-items:center;background:var(--painel-2);border-radius:12px;padding:6px 6px 0}
.fig-admin img{width:100%;aspect-ratio:1;object-fit:contain}
.fig-admin .link{padding:4px;font-size:12.5px;color:var(--erro)}

.enderecos-rede{background:var(--painel-2);border-radius:12px;padding:10px 12px;margin:8px 0;font-family:ui-monospace,Consolas,monospace;font-size:13.5px;display:flex;flex-direction:column;gap:3px;user-select:all}
.enderecos-rede b{font-family:inherit;font-size:13px;margin-bottom:2px}
.qr-rede{width:170px;margin:0 auto 6px}
.qr-rede svg{width:100%;height:auto;display:block}
.dicas-rede{font-size:13px;color:var(--suave);padding-left:18px;margin:8px 0}
.dicas-rede li{margin:3px 0}

/* Foto do atendente e logo */
button.logo{border:0;cursor:pointer;padding:0;font:inherit;font-weight:800;font-size:14px}
.logo{overflow:hidden}
.logo.com-foto{background:#fff}
.logo.redondo{border-radius:50%}
.logo img{width:100%;height:100%;object-fit:cover;display:block}
.pessoa.com-foto-equipe{display:flex;align-items:center;gap:10px;justify-content:flex-start;text-align:left}
.pessoa.com-foto-equipe > div:last-child{display:flex;flex-direction:column}
.pessoa .avatar{width:38px;height:38px;font-size:13px}
.logo-previa{width:120px;height:120px;border-radius:24px;margin:6px auto 12px;background:var(--marca);color:var(--marca-tinta);display:grid;place-items:center;font-weight:800;font-size:36px;overflow:hidden}
.logo-previa img{width:100%;height:100%;object-fit:cover}

/* Integração */
.titulo-integracao{margin:16px 0 4px;font-size:15px}
.linha-form{display:flex;gap:8px;margin:6px 0}
.linha-form input{flex:1;padding:10px 12px;border-radius:11px;border:1px solid var(--linha);background:var(--painel-2);color:var(--tinta);min-width:0}
.chave-nova{background:#FFF4C2;color:#3D3200;border-radius:12px;padding:10px 12px;margin:8px 0;display:flex;flex-direction:column;gap:6px}
.chave-nova code{font-family:ui-monospace,Consolas,monospace;font-size:13px;overflow-wrap:anywhere;user-select:all;background:#fff;padding:6px 8px;border-radius:8px}
.chave-nova .btn{align-self:flex-start}
.linha-entrega{display:flex;align-items:baseline;gap:8px;font-size:13px;padding:3px 0}
.linha-entrega.ok span{color:var(--verde,#25A35A);font-weight:800}
.linha-entrega.falhou span{color:var(--erro);font-weight:800}
.linha-entrega small{color:var(--suave)}

/* Menu de configurações organizado por grupos */
.modal.modal-config{max-width:760px;width:100%}
.config-topo{display:flex;align-items:center;gap:12px;margin-bottom:6px}
.config-topo h2{margin:0;flex:1}
.config-topo input{width:min(240px,45%);padding:9px 12px;border-radius:11px;border:1px solid var(--linha);background:var(--painel-2);color:var(--tinta);font:inherit}
.config-grupos{max-height:min(66vh,620px);overflow-y:auto;margin:0 -4px;padding:0 4px}
.config-grupo{margin-top:12px}
.config-grupo h3{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--suave);margin:0 0 6px 2px}
.config-grade{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:8px}
.config-item{display:flex;align-items:center;gap:12px;text-align:left;border:1px solid var(--linha);background:var(--painel-2);border-radius:12px;padding:10px 12px;cursor:pointer;color:var(--tinta);font:inherit;min-height:60px}
.config-item:hover,.config-item:focus-visible{border-color:var(--marca);background:var(--painel)}
.config-icone{width:38px;height:38px;border-radius:10px;background:var(--painel);display:grid;place-items:center;font-size:20px;flex:none;box-shadow:inset 0 0 0 1px var(--linha)}
.config-texto{display:flex;flex-direction:column;min-width:0}
.config-texto b{font-size:14.5px}
.config-texto small{color:var(--suave);font-size:12.5px;line-height:1.3}
.config-rodape{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:14px}